Privacy Policy

We're Chicago Oriental Rug Cleaning, a family-owned rug cleaning business that has served Chicago and the North Shore from Glenview, Illinois, since 1992. To quote, pick up, clean and return your rugs, we need a few details from you: your name, how to reach you and, when we come out, your address. This page explains what we collect, where it goes, and how to ask us to change or delete it. It applies to this website (chicagoorientalrugcleaningservice.com) and to the calls, texts and emails you send us.

What We Collect, and When

Most of what we know about you comes from you, at a few points along the way:

• When you fill out our quote form: your name, phone number, email, the service you're interested in, your message, and up to three photos of your rugs if you attach them.
• When you call, text or email us: your phone number or email address, what you tell us about your rugs, and any photos you text us for a quote.
• When you book a pickup or an in-home visit: your home address and any notes that help us get there, like a gate code or which door to use.
• While we work on your rug: we photograph and document each rug's condition before cleaning, and keep a record of the work done and what you were charged.
• When you browse the site: Google Analytics records the pages you view, how you found us, your approximate location (city level), and your browser and device type. Our hosting provider also keeps standard server logs, including your IP address.

We don't take payment card details through this site.

How We Use It

• To answer your question and give you a quote.
• To schedule pickups, deliveries and in-home visits, and send our team to the right address.
• To clean, repair or treat your rug, and keep a record of its condition before and after.
• To follow up on your request, honor our satisfaction guarantee, and help with any questions after the job.
• To see which of our pages are useful, so we can improve them.

We don't use your information for anything unrelated to your rugs or your request.

Where Your Information Goes

When you send our quote form, this is what happens:

1. Your request is emailed to our team through Mailgun, an email delivery service. Any photos you attached are sent with that email.
2. Your name, phone number and email are added to our customer management system, which runs on GoHighLevel (also known as LeadConnector). That's how we keep track of open requests so none get missed.
3. Someone from our team calls, texts or emails you back.

Calls, texts and emails come straight to our team. The companies that help us run the business only receive the information they need for their part of the job, and they handle it for us:

• GoHighLevel / LeadConnector: customer records and job tracking.
• Mailgun: delivering quote requests to our inbox.
• Google Analytics: visit statistics for our pages.
• Google Fonts: loads the typefaces our pages use, so your browser connects to Google's servers.
• Our hosting provider: runs this site and the quote form.

We don't sell or rent your information. Apart from these providers, we only share it when the law requires us to.

Cookies and Google Analytics

We use Google Analytics cookies to count visits and see which pages people use. We also record when someone taps a call, email or quote button, or sends the quote form, so we know which pages lead to calls and requests. We never send what you type into the form (your name, email, phone number or message) to Google Analytics.

We don't use advertising or retargeting cookies. You can block or delete cookies in your browser settings, or install Google's Analytics opt-out add-on. Everything on the site works the same without them.

How We Protect It

• The site uses an encrypted (HTTPS) connection, so your quote form is sent securely.
• Your details are kept in our email and our customer system, which only our team can access.
• We only keep what we need to serve you, and we don't store payment card numbers on this site.

No system is perfectly secure. If we ever learn that your information has been exposed, we'll let you know.

How Long We Keep It

We keep your contact details and service history while you're a customer, so we can care for the same rugs on future visits and stand behind past work. We keep quote requests that didn't become a job so we can follow up, and we'll delete one whenever you ask. We keep invoices for as long as tax law requires.

Your Choices

• Ask what information we have about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your information. We'll remove everything except records we have to keep for tax or legal reasons.
• Ask us to stop following up. One email or call is enough.

To make any of these requests, email info@chicagoorientalrugcleaningservice.com or call (224) 551-0711.

Children

Our services are meant for adults arranging rug care. We don't knowingly collect information from children under 13.

Changes to This Policy

If the way we handle information changes, for example if we start using a new tool, we'll update this page and the date at the top. Our Terms and Conditions explain how our services work.

Questions About Your Information?