Terms and Conditions

These terms cover two things: using this website, and the rug cleaning, repair and care services we provide. We're Chicago Oriental Rug Cleaning, a family-owned business at 2003 Johns Dr. in Glenview, Illinois, serving Chicago and the North Shore since 1992. We are an IICRC Certified Firm, and we have cleaned more than 10,000 rugs. By using this website or booking a service with us, you agree to these terms. If anything here is unclear, call us at (224) 551-0711 before you book. We'd rather explain it up front than surprise you later.

Where We Work

We serve Chicago, the North Shore and nearby suburbs, including Evanston, Wilmette, Kenilworth, Winnetka, Glencoe, Highland Park, Lake Forest, Glenview, Northbrook, Skokie, Deerfield, Buffalo Grove and Arlington Heights. See the full list on our service areas page. If you're not sure whether we come to you, just ask.

Quotes and Estimates

• Estimates are free and there's no obligation. Cleaning starts at $3 per square foot, and most rugs fall between $3 and $8 per square foot depending on size, fiber and condition.
• A quote you get over the phone, by texting us photos, or through our website is an estimate based on what you've told us about the rug.
• The final price is set once we measure and inspect the rug. Size, fiber, condition and extras like repairs, pet odor treatment or stain protection all affect it. If inspection changes the price, we'll tell you before we start work.
• In-home cleaning visits have a $180 minimum service charge per visit.
• Rush service is available on request for an additional fee.

Pickup, Delivery and Where Your Rug Is Cleaned

• Pickup and delivery are free within our service area. We'll agree on a time with you.
• Hand-knotted, silk, viscose, antique and urine-soaked rugs are cleaned at our Glenview facility, where they can be fully washed, rinsed and dried. See our cleaning process for the steps.
• Machine-made synthetic rugs and lightly soiled machine-made wool rugs can often be cleaned in your home. We'll tell you which option suits your rug.
• Need to move a pickup, delivery or in-home appointment? Call or text us as early as you can and we'll find a new time.

Turnaround

Most rugs cleaned at our facility come back within 5 to 7 business days of pickup. Repairs, moth treatment, stain protection and heavily soiled or pet-damaged rugs can take longer. We'll give you a timeline when we pick up your rug.

Inspection and Your Rug's Condition

Before we clean anything, we inspect each rug, photograph it and document its condition. Older and handmade rugs often have problems that aren't obvious until the rug is cleaned, such as:

• dyes that aren't colorfast and may run
• dry rot or a weakened foundation
• moth damage
• worn pile, earlier repairs, or fringe that's already coming loose
• staining or fiber damage from pet urine

These come from the rug's age, materials and history, and cleaning can make them more visible. If we find something that affects how we should clean your rug or the results you can expect, we'll talk with you before we go ahead, and you decide whether to proceed. Some old stains and urine damage can't be fully removed, and we'll tell you up front what we expect to achieve. We aren't responsible for conditions a rug already had when we received it.

Our Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you're not happy with the results, contact us and we'll make it right, no questions asked. Please get in touch soon after your rug comes back, so we can look at it while the details are fresh.

Using This Website

Prices, timelines and care tips on this website are general guidance. Your quote and care plan come from inspecting your actual rug. We work to keep the site accurate, but it's provided as is, and we aren't liable for losses caused by relying on general website content or by the site being unavailable. The text, photos and logo on this site belong to Chicago Oriental Rug Cleaning, so please don't copy them without our permission. Please use the site lawfully, and don't send spam through our forms.

Your Privacy

Our Privacy Policy explains what information we collect when you contact us or book a service, and how we handle it.

Governing Law

These terms are governed by the laws of the State of Illinois.

Changes to These Terms

We may update these terms as our services change, and the date at the top shows the latest version. The terms in place when you book a service apply to that job.

Questions Before You Book?